FAQ | Refund Policy



Who creates the designs?

Each product is custom designed by Amy Locurto from Living Locurto. Her elf designs have been featured on websites around the world with years of happy customers!

Amy Locurto - Living Locurto

 

What is your Refund Policy?

Digital Products

Printable products are received immediately after purchase. There are no refunds. Please give yourself plenty of time to deal with computer, digital files or printing issues. We are happy to help with any problems you might have. Please contact us by clicking the tab below if you have an issue with a file or have questions. Thanks!

Home Decor Items

Home decor items are purchased through a 3rd party. If you have problems with anything, please contact us. 

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product is received. For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date. 

 

How long is fulfillment time for Home Decor?

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

 

How can I contact you?

Click on the email contact green tab on the right side of the screen to contact us with your questions. 

 

What if I can't open the file?

Download the Free Adobe Reader to best view and print your PDF files. Make sure you have the latest version for your files to work correctly. You might also try a different internet browser.

The latest software installed on computers will automatically open a zip file when you double-click it. If not, your computer doesn’t have software already built-in, so you will need to install a zip file decompression software. Two popular free decompression software programs are WinZip and WinRar.

If you still have problems, the file might have been corrupted during transfer and you need to contact us.

 

Why won't it print correctly?

Make sure your printer settings are correct before printing. Some designs are designed to print landscape (horizontal) and if you have your printer set to print vertically, the printer could automatically reduce the image size to fit the paper.